| your American craft connection... |  |
| Art to Wear, Art for Living |  |
Policies
Shipping Most orders are shipped the next day. We ship both UPS and Post Office. Generally, packages weighing 1-3 pounds are most economically sent via Post Office. The shipping calculator on this website uses only UPS. If we find it better to ship via Post Office, we will reduce your shipping charges. Items with Free Shipping will be sent Post Office, first class mail (additional charges will apply for faster service options).
Returns Vivian's accepts returns for any reason within 30 days of shipment. Your purchase price will be refunded, but not the shipping charge. Send returns to 301 E Main St, Charlottesville, VA 22902 and remember to pack it well and insure it.
Breakage We make every effort to deliver fragile items safely, but occasionally breakage does occur. Please call or email us right away if your item is damaged in shipment. We will initiate a claim with the carrier and ship you a replacement right away. Please retain the broken item and all it's packaging for one week, as UPS may ask to inspect how it was packaged.
Charging your card Your credit card is not charged until your items are packed and ready for shipment. If you have notes or special requests, you can be sure that no charge will be made until we've worked out the details with you.
| Copyright 2013 Vivian's Inc. All rights reserved. |
